Privacy Policy – Phorus Services
Last updated: October 1, 2025
legal@phorusservices.com
1. Who We Are
Phorus Services is a bilingual BPO and call center company providing customer service, technical support, recruitment, payroll, and HR management for remote teams.
We operate legally in Colombia and the United States, complying with both countries’ privacy and data security regulations.
2. Information We Collect
We may collect the following information:
Personal data: name, email, phone number, and location.
Employment data: résumés, work history, payroll, and HR records.
Client data: company information, billing, and preferences.
Website data: IP address, browser, device, and cookies for performance analytics.
3. How We Use Your Information
We use your data to:
Provide customer service and technical support.
Manage payroll, funds, and HR operations.
Process job applications and recruitment.
Improve our services and communication.
Comply with legal and contractual obligations.
4. Legal Basis for Processing
We process data based on:
Your consent.
Contract execution.
Legal compliance.
Legitimate business interests to enhance service quality.
5. Data Protection and Security
Phorus Services enforces strict security measures:
Data encryption and secure storage.
Restricted access for authorized personnel.
Regular audits, monitoring, and staff training.
In case of a security breach, we will notify as required by law.
6. Data Sharing
We do not sell or rent personal information.
We may share data only with:
Authorized and confidential service providers (e.g., payroll or IT systems).
Legal authorities when required.
Business partners under confidentiality agreements.
7. Your Rights
You may:
Access, update, or delete your data.
Withdraw consent.
Object to or restrict processing.
File a complaint with your data protection authority.
To exercise these rights, contact legal@phorusservices.com.
8. Data Retention
We retain information only as long as necessary for the purposes described or as required by law.
9. International Data Transfers
As a global operator, your data may be processed in Colombia, the United States, or other countries, following:
U.S.: CCPA, FTC
Latin America: Law 1581 of 2012 and regional equivalents
International: GDPR (where applicable)
10. Cookies and Similar Technologies
We use cookies to enhance user experience and analyze site traffic. You can disable them in your browser settings.
11. Policy Updates
We may modify this Privacy Policy at any time. The current version will always be posted with the latest update date.
12. Compliance
Phorus Services complies with:
United States: CCPA, FTC Privacy Guidelines, Data Breach Acts.
Colombia: Law 1581 of 2012, Decree 1377 of 2013.
Latin America: LGPD (Brazil), Habeas Data (Mexico, Argentina).
International: General Data Protection Regulation (GDPR).
13. Contact
For privacy inquiries or requests, contact:
legal@phorusservices.com
Phorus Services – Human connection, global reach, guaranteed privacy.